Course Curriculum

  • 1

    INTRODUCTION

    • MEET YOUR TRAINER BY JAN BLOOM

    • INTRODUCTION
  • 2

    CHAPTER 1

    • A New Attitude For A New Day

    • What's Important To You

    • Believe You Can

    • Become The Best at What You Do

    • Listen To And Control Your Self-Talk

    • Choose Your Friends Wisely

    • Strengthen Your Personal Initiative

    • Create A Well-Developed Action Plan

    • Commitment Gives Power And Purpose

    • Stretch Your Comfort Zone

    • Our Lives Reflect Our Decisions

    • Making Tough Decisions

    • The Value Of A Master Mind Team

    • Get Creative And Think Outside The Box
  • 3

    CHAPTER 2

    • Turn Off The Noise And Think

    • Accept Responsibility

    • Your Greatest Obstacle

    • Measure Your Performance

    • What Is Easy To Do Is Easy Not To Do

    • Build Your Own Brand

    • Increase Your Likability Factor

    • The Art Of Listening

    • Make Your Appearance An Asset

    • The Impact of A Smile

    • Give A Proper Hand Shake

    • Engaging Eye Contact

    • Make The Most Of Meeting And Greeting

    • Punctuality Shows Respect

    • Using And Remembering Names
  • 4

    CHAPTER 3

    • Build A Strong Online Reputation

    • Attending Special Dinner Engagements

    • Accept Compliments Graciously

    • Leave A Positive Last Impression

    • Develop Unquestionable Integrity

    • Uncover The Truth Within

    • Build Trust with Confidentiality

    • Your Word Is Your Bond

    • Speak Well of Others

    • There Are Two Sides to Every Story

    • The Damaging Effect of Complaining

    • Earn Respect by Practicing Humility

    • It's A Small World

    • Attitude Is a Choice

    • Choose To Be Happy
  • 5

    CHAPTER 4

    • Learn To Enjoy What You Don't Enjoy

    • Be Positive During Difficult Times

    • Manage Discouragement

    • Don't Worry About What You Can't Control

    • Avoid The Toilet Bowl Syndrome

    • Be Grateful for What You Have

    • Play The odds To Win

    • Set Realistic Expectations

    • Invest In Your Relationships

    • Break The Ice By Building Rapport

    • Encourage Others With Your Words

    • The Word Please Gets Results

    • Give The Gift Of Appreciation

    • Make People Feel Good

    • Master The Art of Apology
  • 6

    CHAPTER 5

    • Give Feed Back the Right Way

    • What Bugs You

    • The Dark Side of Sarcasm

    • Defuse The Ticking Time Bomb

    • Don't Steal the Show

    • Show An Interest in People's Things

    • Handling Difficult Conversations

    • Living Beyond Ourselves

    • People Are as Different as They Look

    • Use Preferred Methods of Communication

    • Communicate Clearly and Concisely

    • How to Avoid Misunderstandings

    • Good Emails Support Your Brand

    • Phone Greetings That Open Doors

    • Make Voicemail Work for You
  • 7

    CHAPTER 6

    • Project A Positive Image Over The Phone

    • Cell Phone Etiquette

    • Record A Competent Voicemail Greeting

    • Discover Your Unique Gift

    • Adopt The Habits of High Performers

    • Learn By Showing Respect and Listening

    • Get The Job You Want

    • Increase Your Value to the Market

    • Think Like an Entrepreneur

    • Be Smart About the Risks You Take

    • Take Control Of Your Finances

    • Organize Your Day with a To-Do List

    • Batch Your Tasks

    • Control Interruptions

    • Find Balance Between Work and Family
  • 8

    CHAPTER 7

    • Stressed to the Max

    • Enjoy Life's Journey

    • Lead During Difficult Times

    • The Duplication Effect of Leadership

    • Become A Respected Rival

    • A Simple Life Is a Better Life

    • Don't Wish You Could Rewind the Clock

    • The Missing Little Thing

    • Become Your # 1 Fan

    • Consistency Wins the Race

    • Persevere To Win

    • LTM Final Challenge